Return & Refund Policy

Last updated: 5 September 2026

At MaxGrowPlus, we want you to be satisfied with your purchase. If there is a problem with your order or product, please contact us at support@maxgrowplus.co.za so that we can assist you.

1. Incorrect Product Ordered

If you accidentally order the wrong MaxGrowPlus product, you may contact us to request an exchange.

To be eligible for an exchange:

• The product must be unused and unopened.
• The original packaging and product label must remain intact.
• The request should be made as soon as reasonably possible after delivery.
• The replacement product must be available.
• If the replacement product has a higher price, the customer will be responsible for paying the difference.
• If the replacement product has a lower price, we will refund the difference.
• Return and replacement delivery costs resulting from the customer's incorrect product selection may be the customer's responsibility.

All exchanges are subject to our approval and inspection of the returned product.

2. Incorrect Product Supplied

If we send you a different product from the one you ordered, please contact us at support@maxgrowplus.co.za.

We will arrange an appropriate solution, which may include replacing the product with the correct product or providing a refund, as applicable.

Where the incorrect product was supplied by MaxGrowPlus, we will be responsible for the reasonable return and replacement delivery costs.

3. Damaged Products

If your order arrives damaged, leaking or otherwise compromised, please contact us as soon as possible after delivery.

Please provide:

• Your order number;
• A description of the problem; and
• Photographs of the product and packaging where possible.

We will assess the issue and arrange an appropriate solution where applicable.

4. Defective or Unsafe Products

MaxGrowPlus respects all rights provided to consumers under applicable South African consumer protection legislation.

If a product is defective, unsafe, or otherwise fails to meet the applicable requirements for quality and suitability, you may have statutory rights to return the product and request a repair, replacement or refund, as applicable under the Consumer Protection Act 68 of 2008.

Where a return is covered by applicable consumer protection law, MaxGrowPlus will handle the return in accordance with those legal requirements.

5. Change of Mind

We do not generally accept returns or refunds simply because a customer has changed their mind after purchasing a product.

However, if you have accidentally ordered the wrong MaxGrowPlus product and the product is unused and unopened, you may contact us to request an exchange as described above.

Nothing in this policy limits any rights that you may have under applicable South African consumer protection legislation.

6. Products That Have Been Opened or Used

For voluntary exchanges due to an incorrect product selection, we generally cannot accept products that have been opened, used, mixed, diluted or otherwise altered.

This restriction does not limit any statutory rights that may apply where a product is defective, unsafe or otherwise does not comply with applicable legal requirements.

7. Refunds

Where a refund is approved, the refund will generally be made using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

8. How to Request a Return or Exchange

To request a return, refund or exchange, please contact:

Email: support@maxgrowplus.co.za
Phone: +27 69 877 0751

Please include your order number, the product concerned, and a description of the reason for your request.

We may request photographs or other information to help us assess the issue.

9. Contact Us

If you have any questions regarding returns, refunds or exchanges, please contact MaxGrowPlus:

Twins Import and Export trading as MaxGrowPlus
Email: support@maxgrowplus.co.za
Phone: +27 69 877 0751