Terms of Service

Last updated: 5 September 2026

Welcome to MaxGrowPlus. These Terms of Service govern your use of the MaxGrowPlus website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About MaxGrowPlus

This website is operated by Twins Import and Export trading as MaxGrowPlus.

Email: support@maxgrowplus.co.za
Phone: +27 69 877 0751
Business address: MaxGrowPlus, Unit B15 Brackenfell Business Park, Cape Town, Western Cape, 7560, South Africa.

2. Products

MaxGrowPlus sells liquid fertilizers and plant nutrition products for use in gardens, lawns, flowers, vegetables, trees, fruit plants, crops and other suitable plants.

Product descriptions, images, application instructions and other information are provided to help customers make informed purchasing decisions.

Customers are responsible for reading and following the product label and application instructions before using any product.

Products should only be used for their intended purpose and in accordance with the applicable product instructions.

3. Product Availability

We make reasonable efforts to ensure that product information and availability displayed on our website are accurate.

However, products may become unavailable from time to time. If a product you order is unavailable, we will contact you and may offer an appropriate alternative or refund, as applicable.

4. Prices

All prices displayed on the website are shown in South African Rand (ZAR), unless otherwise stated.

We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted and confirmed by us, except where permitted by applicable law.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is not considered accepted until the order has been confirmed by MaxGrowPlus.

We reserve the right to refuse or cancel an order where permitted by law, including in circumstances involving an obvious pricing error, suspected fraudulent activity, product unavailability or other legitimate reasons.

If we cancel an order after payment has been received, any refund due to you will be processed in accordance with applicable law.

6. Payment

Payment must be successfully completed using one of the payment methods made available at checkout.

We use third-party payment service providers to process payments. Your payment information may be processed by these providers in accordance with their own terms and privacy policies.

7. Delivery

Delivery options, delivery charges and estimated delivery times will be displayed at checkout where applicable.

Customers are responsible for providing an accurate and complete delivery address and contact information.

Once the shipping arrangements for the store are finalized, the applicable delivery terms and charges will be reflected at checkout and in our Shipping Policy.

8. Use of Products

Customers are responsible for using MaxGrowPlus products correctly and safely.

Always read and follow the product label, application instructions and recommended dosage before use.

Do not use a product in a manner that is inconsistent with its intended purpose or applicable instructions.

MaxGrowPlus is not responsible for losses resulting from incorrect application, misuse, improper storage, failure to follow product instructions, or use contrary to the applicable label or instructions, except where such liability cannot lawfully be excluded or limited.

9. Returns, Refunds and Exchanges

Returns, refunds and exchanges are handled according to our Return & Refund Policy.

Nothing in these Terms of Service limits any rights that customers may have under applicable South African consumer protection legislation.

10. Intellectual Property

All content on the MaxGrowPlus website, including logos, trademarks, product images, photographs, text, graphics, videos and other materials, is owned by or licensed to MaxGrowPlus unless otherwise stated.

You may not reproduce, copy, modify, distribute or commercially use our content without our prior written permission, except where permitted by law.

11. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities;
• Attempt to gain unauthorized access to our website or systems;
• Interfere with the operation or security of the website;
• Upload malicious software or harmful material; or
• Use our website in a way that could damage, disable or impair our services.

12. Third-Party Services

Our website may use third-party services and applications, including payment providers, Shopify and delivery or other service providers.

These third parties may have their own terms and privacy policies, which may apply to your use of their services.

13. Website Information

We make reasonable efforts to keep the information on our website accurate and up to date.

However, we do not guarantee that every piece of information on the website will always be complete, accurate, current or free from errors.

14. Limitation of Liability

To the maximum extent permitted by applicable law, MaxGrowPlus will not be liable for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service excludes or limits any liability or consumer rights that cannot lawfully be excluded or limited under applicable South African law.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or legal requirements.

The updated version will be posted on this website with a revised "Last updated" date.

16. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law, including applicable consumer protection legislation.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

Twins Import and Export trading as MaxGrowPlus
Email: support@maxgrowplus.co.za
Phone: +27 69 877 0751
Address: MaxGrowPlus, Unit B15 Brackenfell Business Park, Cape Town, Western Cape, 7560, South Africa.