Shipping Policy

Last updated: 5 September 2026

MaxGrowPlus delivers orders to customers using third-party courier and delivery services.

1. Delivery Areas

We currently offer delivery within South Africa to locations serviced by our selected courier partners.

Delivery availability may vary depending on the customer's location.

2. Shipping Costs

Shipping charges are calculated based on the delivery options available for the customer's order and delivery address.

The applicable shipping cost will be displayed at checkout before the customer completes the purchase.

Shipping charges may vary depending on factors such as the delivery location, order weight, parcel size and selected delivery service.

3. Delivery Times

Estimated delivery times, where available, will be displayed at checkout.

Delivery times are estimates and may be affected by factors outside of MaxGrowPlus's control, including courier delays, public holidays, severe weather, remote delivery locations and other unforeseen circumstances.

4. Order Processing

Orders will be processed after successful payment has been received.

We will make reasonable efforts to process orders promptly. Orders may take longer to process during weekends, public holidays, promotional periods or periods of unusually high order volumes.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Please ensure that the address includes all relevant information required for delivery, including the street address, suburb, city, postal code and any apartment, unit or building information where applicable.

If incorrect or incomplete information results in a failed delivery or additional delivery charges, the customer may be responsible for the applicable additional costs.

6. Courier Delivery

Orders are delivered by independent third-party courier services.

Once an order has been handed to the courier, delivery is subject to the courier's operational processes and service conditions.

Where tracking information is available, it will be provided to the customer.

7. Delivery Delays

While we make reasonable efforts to ensure orders are delivered within the estimated timeframe, MaxGrowPlus cannot guarantee a specific delivery date or time.

If a delivery is delayed, customers may contact us at support@maxgrowplus.co.za and we will assist with the available information regarding the shipment.

8. Failed Delivery

If a courier is unable to complete delivery because the customer provided an incorrect address, the customer was unavailable, or delivery could not reasonably be completed, additional delivery or re-delivery charges may apply.

We will work with the customer and courier to find an appropriate solution.

9. Damaged Deliveries

If your order arrives damaged, leaking or otherwise compromised, please contact us as soon as possible after delivery.

Please provide your order number and, where possible, photographs of the product and packaging so that we can investigate the issue and assist you.

10. Contact Us

If you have any questions about shipping or delivery, please contact:

Twins Import and Export trading as MaxGrowPlus
Email: support@maxgrowplus.co.za
Phone: +27 69 877 0751
Address: MaxGrowPlus, Unit B15 Brackenfell Business Park, Cape Town, Western Cape, 7560, South Africa.